Terms and Conditions
By placing an order with Summit Source you acknowledge that you have read and accept these terms and conditions of the sale. The terms and conditions are subject to change at any time without any prior notice. It is the responsibility of the consumer to check for changes each time they visit this site. Any fees detailed in these terms and conditions have been included because we are a discount outlet for merchandise, and have been forced to include them to keep our prices as low as possible.
We are a value focused discount outlet store, and as such some common Retail Services have been limited.
Accepted Payments:
Accepted payments types are: Cashiers Check, Money Order, PayPal, Visa, MasterCard, Discover Card, or Bank Wire. Payment by Company Check and Net terms available upon prior approval only.
In-Store Orders Excepted:
All onsite in-store purchases will be subject to a $3.00 order processing fee. This fee will be added to the total purchase at the time the order is placed.
Same Day Shipping (Monday through Friday ONLY):
Shipping Information:
Orders received and paid for by 2:00 PM Eastern Standard Time Monday through Friday are normally processed and shipped on the same day (if item is in stock). Monday orders may not be processed due to the extreme weekend traffic that may be beyond our control. We apologize for any subsequent inconvenience. Please allow 6-10 weeks for special order and/or furniture delivery. Please note: Website inventory is updated at Midnight Eastern Standard Time nightly. Please call or email for any time sensitive shipping concerns.
Please Note: If you live outside the continental United States (all international locations, Alaska, Hawaii, and Puerto Rico), please email Summit Source for a shipping quote prior to making your purchase. Summit Source is not responsible for any additional fees that may be incurred as a result of an international shipment. The fees including but not limited to: Duties and Brokerage, are the responsibility of the recipient and will be billed by the freight delivery company at the time of delivery.
Please Note: Estimated transit times for expedited shipments are in business days only, and do NOT include the day of order placement or any weekend delivery dates. If you require Saturday delivery for your shipment it MAY be available for an additional FEE, and you ARE required to contact us IMMEDIATELY (during business hours of 9am-5pm EST. M-F) upon placing your order to notify us of your shipment requirements.
Important: When payment is made by credit card, your billing address must match the address your credit card company/bank has on file for your card. If the billing address does not match the address you supply when you make your purchase, your order will not ship until the billing address has been verified. Orders that are paid via PayPal will only be shipped to confirmed addresses.
The customer agrees to pay all shipping costs incurred by Summit Source due to incorrect address information given at the time of purchase, and or refusal of product upon delivery.
Shipping Insurance:
It is the responsibility of the customer to insure package shipping. If the customer decides not to purchase shipping insurance during check-out and the package is lost or damaged in transit Summit Source will not be held responsible for its replacement.
Terms:
Accepted payments types are: Cashiers Check, Money Order, PayPal, Visa, MasterCard, Discover Card, or Bank Wire. Please Note: All Credit Card purchases are billed by you, the customer, at the instant you submit your order online. Payment by Company Check and Net terms available upon prior approval only. Due to Special Order status, all furniture pieces are billed at the time of purchase. If you unjustifiably dispute a charge on the credit card account that was used to purchase product from Summit Source, you will be responsible for any costs incurred to resolve the matter. An automatic $50.00 chargeback and handling fee will be billed to your customer account. Please contact Summit Source at (260) 489-7525 with any questions concerning credit card transactions. The purchaser agrees to pay all collection costs associated with the collection of a delinquent account.
Product Information:
Although we try to have the most complete description possible, the information on this site is, out of necessity, condensed. Detailed specifications or other technical assistances are available upon request. We have gone to great lengths to verify that the picture is an exact representation of the product, however some pictures may vary due to recent product changes. We reserve the right to substitute any product or manufacturer for one of equal or greater quality, and or specifications without notice. Not all packaging is intended for resale purposes. The furniture we offer is sold at a value conscious price, considering this fact some prep work may be required after the delivery, such as correcting blemishes in wood construction and/or finish, minor door and/or hardware alignment, and installation of glass shelves and/or panels. Most of the furniture we offer comes factory assembled with a distressed appearance including but not limited to minor rubs, dents, and depressions that add to the rustic patina and character of each piece. We have gone to great lengths to verify that the measurements we provide are very accurate, but they may vary slightly during the manufacturing process.
PLEASE NOTE: Special Orders (i.e. furniture) ARE NOT subject to return and/or refund. We will Repair or Replace at our discretion.
Web Catalog Errors:
The contents of this site have been carefully checked before distribution and are believed to be reliable, however, no responsibility can be assumed for inaccuracies that may exist, in the description or likeness of its picture. All information and prices on this site are subject to change without prior notice. Our website inventory is updated at Midnight Eastern Standard Time nightly. All free items (i.e. cable, and gifts) offered with select purchases are subject to product availability. All items have limited quantities available.
Damaged Merchandise:
If you receive damaged merchandise, follow the instructions below:
1. If you can visually see the product has been damaged, accept the shipment and inspect it thoroughly. Always document any product damaged on your bill, and have the driver initial the note to verify the problem. Contact Summit Source Customer Service immediately with the tracking number(s). Customer Service will work with the Parcel Carrier and will handle your claim from this point on. Important note: Do not refuse the shipment or ship the product back to us at this time! Doing so will void any damage claim with your Parcel Carrier and with Summit Source.
2. All shipments are FOB Summit Source's warehouse. Summit Source's obligation ends when the carrier picks up the product at our warehouse, though we will do our best to resolve any issues for you. If you would like to have additional insurance on your shipment above that which is standard from the carrier you have selected it can be purchased at an additional cost, and you must contact Customer Service prior to placing your order. If you can visually see that the product has been damaged in transit, make a notation with the carrier before signing for it, and have the driver initial the note. It is also helpful if you can take a photograph of the damage. It is important to make your claim to Customer Service within 24 hours of receipt of the damaged product.
Please Note: We reserve the right to replace or repair at our discretion. ABSOLUTELY NO REFUNDS.
Defective Merchandise:
If you receive defective merchandise, email Summit Source's Service Department to obtain a Return Authorization (RA) number.
Please be prepared to provide the following information:
Full NameTelephone NumberEmail AddressSummit Source Lot # and Serial # (if applicable)Invoice Number and Date of PurchaseA complete detailed description of the problem
RA numbers are valid for 7 days only. Items should be returned to Summit Source (with a copy of the original invoice) with freight prepaid by the customer. Any item returned beyond the 7 day RA period and/or without a valid RA number will be refused by Summit Source. Merchandise must in the original box and must include all manuals, remotes, cables, packing, and other materials. The RA number should be prominently displayed on the shipping label of each box containing returned product. Do not write on the box. Please thoroughly test any item that you suspect to be defective. A bench fee of $30.00 will be charged for any item returned as defective, and is subsequently found to be non-defective by Summit Source technicians.
Freight charges for the non-defective merchandise will be the responsibility of the customer.
Please Note: We reserve the right to replace or repair at our discretion. ABSOLUTELY NO REFUNDS.
Advanced Replacement:
Summit Source's policy does not allow for advance replacements. Summit Source must receive defective damaged merchandise before replacement products can be released.
Warranty Policy:
The components sold by Summit Source carry an individual manufacturer's warranty. Summit Source does not extend any manufacturer's warranty. All warranty claims must be sent to the manufacturer, or their service representative. Summit Source is not liable for product performance. Products are sold as-is with no other warranty, other than the original manufacturer's warranty, unless otherwise specified.
Return Policy:
Summit Source will accept products returned by customer for a period of 7 days from the date of sale provided that:
The item is not a Special Order item.The item is in new and unused condition completely intact with all cables, accessories, manuals, etc. included in the original box.The item is not electronic in nature. (Any DOA item that is electronic will be covered under our defective merchandise policy, or the manufacture's warranty. No Refunds will be given.)
Summit Source cannot be held responsible for the performance of the product if it was not recommended, and installed by a Professional Installer in your area.
All returns must have a Return Authorization number before Summit Source will accept it. RA numbers are valid for 7 days only. Items should be returned to Summit Source (with a copy of the original invoice) with freight prepaid by the customer. Any item returned beyond the 7 day RA period and/or without a valid RA number will be refused by Summit Source. Merchandise must in the original box and must include all manuals, remotes, cables, packing, and other materials. The RA number should be prominently displayed on the shipping label of each box containing returned product. Do not write on the box.
Please Note: Special Orders ARE NOT subject to return, and or refund. This includes all furniture and electronics.
Deductions for Returned Products:
PLEASE NOTE: Special Orders ARE NOT subject to return and/or refund.
The consumer will be charged for any item that is returned in an incomplete condition, i.e. missing cables, manuals, remotes, etc. In the event that Summit Source charges you for items missing and the items are returned within 7 days, you will be credited for the amount charged upon return of the missing items. Special Order items may not be returned/canceled except in the case of defects, and will receive exact replacement only.
A restocking fee of up to 25% (Minimum $15.00) of the sale price and any shipping costs incurred to ship product will be deducted on all returned products. All refunds will be in the form of an "In-store Credit" only. No credit will be issued for Special Order items. This includes all electronics.
Cancellation Fees/Payment Reversal Fees:
PLEASE NOTE: ALL CANCELLATION REQUESTS MUST BE SUBMITTED BY EITHER EMAIL OR FAX. VERBAL CANCELLATION REQUESTS WILL NOT BE ACCEPTED.
ALL ORDERS THAT HAVE BEEN PLACED INTO PRODUCTION AND/OR SHIPPED CANNOT BE CANCELED!
ALL ORDERS (INCLUDING SPECIAL ORDER ITEMS) THAT ARE CANCELED BY THE CUSTOMER WILL BE SUBJECT TO A MINIMUM 15% CANCELLATION FEE AND ANY OTHER COSTS, INCLUDING CREDIT CARD REVERSAL FEES, INCURRED BY SUMMIT SOURCE TO CANCEL THE ORDER. ANY ORDER THAT HAS BEEN PROCESSED WITH THE PARCEL CARRIER WILL INCUR A MINIMUM $15.00 CANCELLATION FEE.
ALL REFUNDS/PAYMENTS THAT ARE RETURNED IN ANY FORM OTHER THAN AN IN-STORE CREDIT MAY BE SUBJECT TO A 15% PAYMENT REVERSAL FEE.
If you dispute a charge on the credit card account that was used to purchase a product from Summit Source, you will be responsible for any costs incurred to resolve the matter, including a $30.00 retrieval fee if one such applies and an automatic $50.00 chargeback and handling fee that will be billed to your customer account. The purchaser agrees to pay all collection costs associated with the collection of a delinquent account and agree to be responsible for the payment of such costs, filing fees, court fees, and attorney fees and related costs Summit Source may incur in collection of sums that are due from me the purchaser on this purchase/transaction with interest at the prevailing rate established by law.
In connection with this transaction the purchaser agrees, by placing this order, to submit to the exclusive jurisdiction of the State courts in Allen County, Indiana for the resolution of any dispute arising out of this transaction and knowingly waive any objection to their exercise of jurisdiction to resolve any such dispute. Further, that the laws of the State of Indiana shall apply to this transaction to the exclusion of that of other courts.
Please contact Summit Source at (260) 489-7525 with any questions concerning credit card transactions.
Thank You for taking time to review our "Terms and Conditions."
Summit Source